Summary
Streamlining business operations through automation, data analytics, and secure messaging solutions. Trusted consultant and trainer with a proven track record of cutting manual work, building scalable systems, and delivering technical training to 9,000+ federal employees.
Core Competencies
Power Apps / Automate / BI / SharePoint
Excel VBA / Power Query / SQL / DAX / JSON
Secure Messaging Admin (eGain)
Workflow Optimization
Technical Writing & Training
Selected Projects & Achievements
eGain Secure Messaging | IRS
- Lead admin and advisor across IRS departments
- Designed performance dashboards and trained admins
Automation Using Excel & SharePoint
- Built Ambassador matching system (2-day process → 1 hour)
- Modernized submission processes with Power Platform & JSON
Training & Development
- Created and hosted 40+ Excel workshops for 9,000+ staff
- Built Power Platform solutions for submission and risk systems
Education & Certifications
- M.A., Rivier College – Nashua, NH
- B.A., University of Kansas – Lawrence, KS
- IRS Certified Instructor (2017)
Technical Stack
Power Platform, SharePoint, Excel, Power BI, SQL, JSON, VBA, HTML/CSS, DAX, eGain Secure Messaging
Contact
Email: [email protected]
Phone: 603-809-6927
Website: philipmichaelroberts.com